How it works
From the first walkthrough to the day you come back, here's exactly what happens.
Book a free walkthrough
Every price is on our website, so you know the cost before we meet. Call, text or email us to book a time.
Free walkthrough at your home
We meet at your home before you leave and walk through it together. We note the water shutoff, breaker panel, thermostat and humidity settings, and anything unusual about the place. We set your visit day and any add-ons you need. No cost, no pressure.
Sign the agreement and hand off keys securely
We sign a simple service agreement: what we check, how often, who to call in an emergency, and how much we can spend on an urgent fix if we can't reach you. You pay monthly, by card or bank transfer. Your keys get a coded tag, never your name or address, and go into a locked key box with a key log.
Visits and photo reports all season
We visit on schedule and go through the full checklist every time. Within about an hour, you get a photo report with timestamps. If something's wrong, we contact you right away and coordinate a licensed pro with your OK.
Closing when you leave, opening when you return
When you head out for the season, we can close up the home properly. Before you come back, we open it up so it's cool, fresh and ready, with groceries in the fridge if you like.
If something goes wrong
If we find an emergency, we stop further damage where it's safe (for example, shutting off the water), call you right away, and send photos. If we can't reach you or your emergency contacts, we call the licensed pro you've approved, up to the spending limit in your agreement. For a break-in, we call the police first.
What we check on every visit
Outside
- Doors, windows and locks secure
- No signs of forced entry
- Roof, screens and gutters (what's visible from the ground or balcony)
- No standing water
- Mail, packages or flyers not piling up
Inside
- Walk through every room
- Check under every sink for leaks
- Toilets: flush each one, no running or leaks at the base
- Showers and tubs: run water, check drains
- Water heater: no leaks or rust
- Run every faucet
- AC running, thermostat at the agreed setting
- No water around the air handler or in the drain pan
- Humidity reading (recorded in your report)
- No signs of mold or musty smells
- No signs of pests
- No ceiling stains or new water marks
- Fridge and freezer running and cold
- No tripped breakers
After the visit
- Everything locked, alarm set (if you have one)
- Photo report with timestamps sent within about an hour
Home watch is…
- Scheduled visual inspections of your empty home
- Catching problems early: water leaks, AC failure and mold, storm damage, pests, break-ins
- Coordinating licensed vendors when something needs fixing
- A photo report after every visit
Home watch is not…
- Repairs: we don't fix things ourselves, we bring in licensed pros
- Cleaning
- Leasing, rentals or property management
- Rent collection
Leaving for the summer?
Let's set up a free walkthrough before you go. No cost, no pressure.